Forums

contactbrownadmin                          

Forum Help and FAQs

Check out the News and Announcements section for any new info on Pumpkin Online!
User avatar
Sakura02

Lead Developer

Posts: 152

Forum Help and FAQs

Post#1 » Sat Jan 17, 2015 4:48 pm

:"> FORUM HELP AND FAQS

Why can I not login
There are several reasons why this could occur. First, ensure your username and password are correct.
If you cannot remember your password, please use the Password Reminder at the login form to reset your password.
If they are and you have reset your password, contact a site administrator to make sure you haven’t been banned.

I cannot log in anymore
First, check your username and password. If they are correct, then one of two things may have happened. Our Forums also requires new registrations to be activated, either by yourself or by an administrator before you can logon; this information was present during registration. If you were sent an email, follow the instructions. If you did not receive an email, you may have provided an incorrect email address or the email may have been picked up by a spam filer. If you are sure the email address you provided is correct, try contacting an administrator.

I registered but cannot log in

There are a few reasons why you are not able to login after registering. Please check the following:
1) Make sure you used a valid email address so you can get the confermation email.
2) Make sure that the email did not go to your Spam or Trash folder.
3) Make sure you did ONLY one of two things:
a) Clicked on the link provided in the email to verify your account.
b) or Copy the code and paste it in the confirmation window.

How do I add images to a post
When you are creating a new post, look below your post area and you will see three tabs. Select the Attachment tab, and there you can see the area to upload and add an image to your post. You have the option to add it inline or leave it as default to show up at the bottom of your post.

Why can't I add an image to my gallery?
Please make sure that your files are under 2mb.
Also, check the format to make sure that it is a web compatable format such as; png, jpg or gif. Other formats may not upload and you will be prompted to upload again.

I keep getting unwanted private messages
You can automatically delete private messages from a user by using message rules within your User Control Panel. If you are receiving abusive private messages from a particular user, report the messages to the moderators; they have the power to prevent a user from sending private messages.

I cannot send a private message
There are three reasons for this; you are not registered and/or not logged on, the board administrator has disabled private messaging for the entire board, or the board administrator has prevented you from sending messages. Contact a board administrator for more information.

Can i post images
Yes, images can be shown in your posts. You may be able to upload the image to the board if it is under 2MB. Otherwise, you must link to an image stored on a publicly accessible web server, e.g. http://www.example.com/my-picture.gif.

You cannot link to pictures stored on your own PC (unless it is a publicly accessible server) nor images stored behind authentication mechanisms, e.g. hotmail or yahoo mailboxes, password protected sites, etc. To display the image use the BBCode [img] tag.

Can I use html
No. It is not possible to post HTML on this board and have it rendered as HTML. Most formatting which can be carried out using HTML can be applied using BBCode instead.

What is BBCode
BBCode is a special implementation of HTML, offering great formatting control on particular objects in a post. The use of BBCode is granted by the administrator, but it can also be disabled on a per post basis from the posting form. BBCode itself is similar in style to HTML, but tags are enclosed in square brackets [ and ] rather than < and >. For more information on BBCode see the guide which can be accessed from the posting page.

What can't I add attachments
Attachment permissions are granted on a per forum, per group, or per user basis. The board administrator may not have allowed attachments to be added for the specific forum you are posting in, or perhaps only certain groups can post attachments. Contact the board administrator if you are unsure about why you are unable to add attachments.

Why can't I access a forum
Some forums may be limited to certain users or groups. To view, read, post or perform another action you may need special permissions. Contact a moderator or board administrator to grant you access.

How can I add a signature
To add a signature to a post you must first create one via your User Control Panel. Once created, you can check the Attach a signature box on the posting form to add your signature. You can also add a signature by default to all your posts by checking the appropriate radio button in the User Control Panel. If you do so, you can still prevent a signature being added to individual posts by un-checking the add signature box within the posting form.

Note: you can also change this in your site profile as well.

How do I create a new topic
To post a new topic in a forum, click "New Topic". To post a reply to a topic, click "Post Reply". You may need to register before you can post a message. A list of your permissions in each forum is available at the bottom of the forum and topic screens. Example: You can post new topics, You can post attachments, etc.

When I click the email for a user it asks me to login?

Only registered users can send email to other users via the built-in email form, and only if the administrator has enabled this feature. This is to prevent malicious use of the email system by anonymous users.

What are the images next to my user name
There are two images which may appear along with a username when viewing posts. One of them may be an image associated with your rank, generally in the form of stars, blocks or dots, indicating how many posts you have made or your status on the board. Another, usually larger, image is known as an avatar and is generally unique or personal to each user.

The times are not correct
It is possible the time displayed is from a timezone different from the one you are in. If this is the case, visit your User Control Panel and change your timezone to match your particular area, e.g. London, Paris, New York, Sydney, etc. Please note that changing the timezone, like most settings, can only be done by registered users. If you are not registered, this is a good time to do so.

What does delete all board cookies do
“Delete all board cookies” deletes the cookies created by phpBB which keep you authenticated and logged into the board. Cookies also provide functions such as read tracking if they have been enabled by a board administrator. If you are having login or logout problems, deleting board cookies may help.

Why do I get logged off automatically
If you do not check the Remember me box when you login, the board will only keep you logged in for a preset time. This prevents misuse of your account by anyone else. To stay logged in, check the Remember me box during login. This is not recommended if you access the board from a shared computer, e.g. library, internet cafe, university computer lab, etc. If you do not see this checkbox, it means a board administrator has disabled this feature.


If you are still having issues please leave a message in the Technical Support
If you find a bug on the website please report it to Bug Report
If you can not login please contact us: [email protected]
Top

Return to “News and Announcements”



Who is online

Users browsing this forum: Alexa [Bot] and 0 guests